FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

CHARGER

IMTOY chargers are specifically designed to be used with IMTOY pleasure objects. ONLY use chargers provided by IMTOY. If you misplace your charger, you can order another one here.

ZOO COLLECTION

Is the product waterproof?

Yes. The Zoo Collection offers super-soft premium silicone that is safe for all skin types. IP67 means you’re ready for the wild; The Zoo range is water and dust-proof. Simply dive into the bath with your new toy.

Will the app work on my smart device?

Our exclusive app is compatible with most smart Android and iOS devices. You can find more compatibility information on www.imtoy.com to ensure the best experience.

How do I clean my toy?

The device can simply be rinsed under running water and then dried using a clean cloth. There’s no need to be cautious as the ZOO collection is 100 % waterproof and can operate totally submerged.

How do I charge my toy?

This product comes with magnetic charging for instant power. It is USB rechargeable for worldwide use and eco-friendly play.

What different modes are available?

Not only does this product come with 16 different vibration modes, you can also choose between a single-vibration mode or a multiple-vibration combination (limited to 4 modes of vibration at a time). You can also choose other special functions, such as the orgasm-inducing button, interactive syncing with videos and music, adjustable vibration levels via microphone, shake, and/or customizable vibration frequencies.

PIU

How to use:

Smart Device Interactive Mode

 1. Using your smartphone or tablet, download the free IMTOY app.  PIU currently only supports Apple and Samsung devices.

2. Turn on your PIU and your desired app-equipped smart device.  When opening the app, you will be prompted to sync your PIU with your smart device.

3. PIU will automatically start interacting with the selected movie you have downloaded.

4. While watching your selected movies, your vibrations can also be controlled by sliding your finger up and down on the screen of your device.

Manual Mode

1. Add desired amount of lubricant into your PIU.

2. Turn on your PIU by touching the power button.

3. Place your erect penis into your PIU. The manual vibration mode is now active.

4. Use the left and right arrows to control the intensity of the vibration modes.

Where can I get the app updates of Piu?

Click on the link at the bottom of this page to download the latest version of the app.

Where can I download videos?

 There is a store in the Piu Player where you can purchase and download videos.

What devices is Piu available for?

Piu is available for the following devices:

  • Android (Version: Android 4.3 or later)
  • Samsung : Galaxy Note, Galaxy Note II, Galaxy Note 3, Galaxy Note 4, Galaxy S5
  • HTC:HTC One E8(M8ST), HTC Desire 610t
  • Huawei:Glory6, P8
  • Glory :MI 4, MI 2S
  • SONY: Xperia Z1
  • Google: NEXUS 6
  • iOS (Verison: iOS 7.0 or later)
  • iPhone 5, iPhone 5S,iPhone 5C, iPhone 6, iPhone 6 Plus
  • iPad 3, iPad 4, iPad Air, iPad Air 2, iPad mini, iPad mini 2, iPad mini 3

Can the customer use the app if their device is not on the list?

We recommend that you use only the devices which have been tested by us and are compatible with the app. If not, your device may turn black and white, be unable to use or connect. We are currently working on making more devices compatible with the Piu app.

CANDY

Should I do Kegel exercises using Candy when I am menstruating?

You should not use the device for training when you are menstruating. You can set up an alarm in Candy’s app to remind you to continue your training program once you are no longer menstruating.

Can I use Candy when I am taking a bath or in the shower?

The seamless design makes Candy 100% waterproof. It can be used in the bath or the shower, but just remember to keep your phone safe and dry!

How do I clean Candy after training?

 Rinse Candy with water and dry using a clean cloth before placing it inside the sterilization unit.

Why does Candy have an industrial odour?

The odour is caused by the ultraviolet sterilizer, which kills more than 270 kinds of bacteria and releases ozone as a by-product. The smell of ozone is harmless to humans but can linger on the device.

What devices is Candy compatible with?

The Candy app is compatible with iOS 7.0 or later and Android 4.3 or later. Some Android clients have noticed that the Candy app crashes on their mobile phone if the Bluetooth device is not properly paired. If such a problem occurs, please send your phone’s model number, the specific problem and your personal contact information to our support team. We will endevour to address your problem within 48 hours.

  • Android (Version: Android 4.3 or later)
  • Samsung: Galaxy Note, Galaxy Note II, Galaxy Note 3、Galaxy Note 4、Galaxy S5
  • HTC:HTC One E8(M8ST)、HTC Desire 610t
  • Huawei:Glory 6、P8
  • Xiaomi:MI 4、MI 2S
  • SONY:Xperia Z1
  • Google:NEXUS 6
  • iOS(Version: iOS 7.0 or later)
  • iPhone 5、iPhone 5S、iPhone 5C、iPhone 6、iPhone 6 Plus
  • iPad 3、iPad 4、iPad Air、iPad Air 2、iPad mini、iPad mini 2、iPad mini 3

Can the customer use the app if their device is not on the list?

We recommend that you use only the devices which have been tested by us and are compatible with the app.