100% REFUND POLICY

If you are not entirely, breathlessly, hot-and-stickily satisfied with your IMTOY purchase, neither are we. This is why we offer a 100% money-back guarantee on all our products.

We know that what turns you on and gets you off is not the same for everyone. It’s why we’re all about experimentation and finding out what feels good… for you. It’s also why, if you are not entirely, breathlessly, hot-and-stickily satisfied with your IMTOY purchase, neither are we. No one can guarantee bliss – although we’ll admit that with 16 vibration speeds, a smart app and the most luxurious body-safe materials we do come close – but we can guarantee 100% of your money back if an IMTOY product fails to live up to your needs – if this toy doesn’t make you come, well, it’s got to go. (If only all lovers were this considerate, let alone confident in their ability to please, right?)

To make use of this guarantee:
• Note that the guarantee applies only to purchases on IMTOY.com from within the United States of America, Canada and Australia.
• Email us at shop@imtoy.com with your proof of purchase attached and details of your courier. It’s as easy as that: no messy breakups, no late-night phone calls, no boombox outside your window.
• Products must be shipped intact and returned in their original packaging within 90 days of purchase.
• IMTOY’s US subsidiary is not responsible for returns or refunds and will not take handover of any items shipped there. The item must be shipped to the IMTOY Customer Care and Quality Control Center in Shenzhen, China – ship to this address:
• 106 Moon Bay Avenue, Qianhai Youth Innovation eHub, Building 5, Shenzhen, Guangdong, China.

IMTOY will not be held responsible for any shipping fees incurred.

• Once we have received and inspected your return, your refund will be issued. This may take up to 60 days and, depending on your financial institution, a further 10 days to clear. We’ll send you an email once your return is completed because we’re still on good terms like that.